Terms of Service

1. These terms

These Terms of Service are an agreement between Laion Development LLC, doing business as Workjig (“Workjig”, “we”, “us”), and the business that signs up for Workjig (“you”, the “Pro”). Workjig is operated by Laion Development LLC, a Virginia limited liability company. By creating an account or using the Service, you agree to these Terms. If you sign up on behalf of a business, you confirm you can bind it to them.

Our Privacy Policy explains how we handle personal information, and our SMS Terms cover the text messages we send. Both form part of this agreement. Your customers and callers are not parties to these Terms; the Privacy Policy and SMS Terms are what apply to them.

2. The Service

Workjig runs business operations for independent service businesses. The “Service” means everything we provide to you: the AI phone assistant that answers your calls, booking and scheduling, the text messages we send about bookings and your account, the web dashboard, and other business services we add over time, such as billing. New features become part of the Service, and these Terms apply to them, when we make them available to you.

The Service uses artificial intelligence, and AI can make mistakes. It can mishear a caller, misunderstand a request, or book, quote or say something you would not have. Review its work, including the bookings, messages and call summaries it produces, and correct anything that is wrong.

3. Your account

You must be at least 18 and use the Service for a business in the United States. Keep your sign-in details secure; you are responsible for what happens under your account. Tell us promptly at support@workjig.com if you think someone has used it without permission.

4. Your responsibilities

You agree to:

• give us accurate, current information about your business, its services, prices, hours and service area, and keep it up to date;
• hold every licence, permit and insurance your trade and location require;
• honour the bookings the Service makes for you, or tell the customer promptly if you cannot;
• use the Service only for lawful purposes.

You are solely responsible for the services you deliver. The work is an agreement between you and your customer. Workjig facilitates the booking and runs the business operations around it, but is not a party to the work and is not responsible for its quality, safety, price or completion.

5. Calls, recordings and text messages

Call recording. Workjig is responsible for telling callers that calls may be recorded. The assistant says so at the start of every call it answers, and the Service enforces it.

Text-message consent. Workjig records each customer's consent to receive texts and checks it before every text it sends. Only the customer can agree to receive texts; you cannot agree for them. If a customer tells you they do not want texts, you may record that by telling the assistant on a call from your verified mobile number, and we will stop texting them.

6. Acceptable use

You must not use the Service to:

• break any law, including telemarketing and privacy laws;
• send spam, or text anyone who has not agreed to receive texts;
• mislead, harass or defraud callers or customers;
• interfere with the Service, or try to reach data that is not yours.

We may pause or suspend the Service if we reasonably believe it is being misused, or to protect callers, customers, other Pros or the Service. Where we can, we will tell you why and give you a chance to fix it first.

7. Your Workjig phone number

We provision a phone number for your business. You can forward your existing line to it, and you keep your existing number.

If you leave Workjig, you may take the Workjig number with you, as far as our telephone carrier supports it: by porting it to your own carrier, or by transferring it to your own account with that carrier. When it leaves, the number is removed from Workjig's text-messaging registration, and texting from it is then your responsibility.

8. Other tools you use

Workjig is not exclusive. You may keep your own website, booking tools and other services alongside it. When you connect another service, such as your calendar, we act on your instruction: we read and write what you have asked us to, and you can disconnect it at any time. Your use of those services stays subject to their own terms.

9. Free trial and fees

New accounts start with a 7-day free trial. After the trial, the Service costs $199 per month. You will not be charged unless you have agreed to pay, and we will tell you how to continue before your trial ends. Fees do not include taxes, which are your responsibility where they apply.

10. Your data and our platform

You keep ownership of the information you and your customers put into the Service. You give us permission to use it to provide, secure and improve the Service, as the Privacy Policy describes.

Workjig owns the Service, including its software, the assistant and its design. These Terms do not give you any right in them beyond using the Service as described here. If you send us feedback, we may use it without owing you anything.

11. Ending the Service

You or we may end the Service at any time. You can cancel by emailing support@workjig.com.

You can ask us for an export of your data at any time while your account is open, and for 30 days after the Service ends. After that window we delete it, except what we must keep by law or for the periods set out in the Privacy Policy, such as text-message consent records and billing records. Section 7 covers your phone number. Sections 4, 5 and 10 to 16 continue after the Service ends.

12. Indemnity

You will defend and indemnify Workjig against claims, losses and costs arising from the services you deliver to your customers, your conduct, or your breach of these Terms.

13. Disclaimers

We work to keep the Service available and accurate, but it is provided “as is” and “as available”. To the extent the law allows, we make no warranty that it will be uninterrupted or error-free, or that the assistant's work will be correct, and we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement.

14. Limitation of liability

To the extent the law allows, Workjig's total liability for any claim relating to the Service or these Terms is limited to the fees you paid us in the 12 months before the claim arose. Workjig is not liable for lost profits, lost business or indirect, incidental, special or consequential damages.

15. Governing law and disputes

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to its conflict-of-laws rules. Any dispute relating to the Service or these Terms will be resolved by binding arbitration.

16. Changes to these Terms

We will give you 30 days' notice, by email or in the dashboard, before a material change to these Terms takes effect. Changes required by law, or needed for security, may take effect immediately. Continuing to use the Service after a change takes effect means you accept it.

17. General

These Terms, with the Privacy Policy and SMS Terms, are the whole agreement between you and Workjig about the Service. If any part is unenforceable, the rest still applies. You may not transfer these Terms without our consent; we may transfer them to a successor to our business. Not enforcing a term is not a waiver of it.

18. Contact us

Workjig, operated by Laion Development LLC
8401 Mayland Dr, Ste S, Richmond, VA 23294, USA

Questions about these Terms: support@workjig.com