Privacy Policy

2.1 Information Pros give us

• Account details: your name, email address and password, which our authentication provider holds only as a hash. If you sign in with Google or another sign-in provider you choose, that provider gives us your name, email address and profile photo instead of a password.
• Your mobile number, which we verify by texting you a code.
• Business profile: business name, trade, services and pricing notes, business hours, service area, time zone, how you like customers spoken to, your Google review link and which billing tool you use.
• Your customer list: contacts you upload or add by hand, with names, phone numbers, email addresses and service addresses.
• Documents you upload during setup, such as past invoices, so the assistant can learn your services and prices. We extract the business details and keep the file in private storage.
• Connected accounts: if you connect Google Calendar, Google Business Profile or QuickBooks, we store the access tokens those services issue. We read or write only what the connection is for: calendar availability and bookings, your business listing and reviews, or your customer and invoice records. You can disconnect at any time from Settings.
• Billing information: when we begin charging, payment is handled by Stripe on pages Stripe hosts. Card numbers never touch our servers. We keep your plan, invoice history and the identifiers Stripe gives us.
• Support and correspondence: anything you send us by email or through the dashboard.

2.2 Information about Callers

When someone calls or texts a Workjig number, we collect what is needed to answer the call and book the job:

• Phone number (caller ID) and, if you give them, your name, email address and service address;
• What the call was about: the service you asked for, preferred times, the job that was booked, and messages left for the Pro;
• Call recordings, transcripts and summaries of calls the assistant handles (see Section 4);
• Text messages exchanged with the Workjig number, including delivery status;
• Text-message consent records: whether you agreed to receive texts, when and how. For example, that you said yes on a particular recorded call, replied START, or replied STOP.

Pros may also add Caller details themselves: from their existing customer list, by hand in the dashboard, or by telling Sam.

2.3 Information collected automatically

• Usage and device data on the Site and dashboard, from server logs: IP address, browser and device type, pages viewed, and errors.
• Cookies that keep you signed in and remember your preferences.
• Usage analytics: we measure how the Site and dashboard are used, to improve the Service, through an analytics provider acting on our behalf. We use no advertising cookies, and we do not sell or share this data.
• Call metadata from our telephony provider: the numbers involved, and the time, duration and outcome of each call and text.

2.4 Locations and route planning

We use job addresses, a Pro's service area and the travel time between jobs (from Google Maps) to plan the Pro's day and offer booking times they can actually reach. We do not collect live or precise location from anyone's device. Service addresses are the ones Callers or Pros tell us.

5.1 What we send

To Callers who have agreed to texts:

• appointment confirmations and reminders, and reschedule and cancellation notices;
• job updates and replies about your booking;
• invoices and receipts;
• after a completed job, one request to review the business.

We don't send other promotional messages.

To Pros, from Workjig:

• verification codes when you sign up or change your number;
• alerts about new bookings and messages;
• notices about your account.

Message frequency varies. Message and data rates may apply.

5.2 How consent is given

We only text people who have agreed to it themselves, and we record how and when they agreed. A Pro cannot agree on a customer's behalf.

• On the call: before booking, the assistant asks one question, “Can [business name] text you about this job? That includes confirmations, updates, invoices and a review request afterward. Message and data rates may apply, and you can reply STOP anytime.”, and records your answer. Giving your phone number is not consent; only a yes to that question is. The call recording is the evidence.
• By text: replying START or UNSTOP to a Workjig number.
• Pros agree to texts from Workjig when they verify their mobile number. The verification screen says so.

Consent to texts is not a condition of buying any service.

5.3 How to stop

Reply STOP to any message to opt out. You will get one confirmation and nothing further from that number. Reply HELP for help, or email support@workjig.com. You can also tell the assistant on a call to stop texting you, or tell the Pro, who can pass it on to us; either way we record the opt-out and stop. Opting out of texts does not cancel your booking.

5.4 We do not share your mobile information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of sharing described in Section 6 exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. The only parties that see your mobile number and messages are the providers that deliver the messages for us and the Pro you contacted.

9.1 If you are a Pro

From the dashboard you can update your profile, edit or delete customer records, delete imported data sources (Settings → Data & Privacy) and disconnect connected accounts. To delete your account, or to get an export of your data, email support@workjig.com and we will do it for you, including releasing your phone number. You can opt out of texts from Workjig by replying STOP, though verification codes you request are part of running the account.

9.2 If you are a Caller

Contact us directly at privacy@workjig.com to see, correct or delete your information. Tell us the business name and the number you called from, and we will verify the request and handle it. You can also ask the Pro you dealt with. To stop texts, reply STOP at any time (Section 5.3).

9.3 Rights under state privacy laws

Residents of California, Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana and other states with comprehensive privacy laws may have the right to know what personal information we hold, to access and correct it, to delete it, to receive a copy in a portable form, and to opt out of its sale, of its sharing for targeted advertising, and of profiling. We do not sell personal information, do not share it for targeted advertising, and do not profile you in a way that produces legal or similarly significant effects. Because we do neither, a Global Privacy Control signal has nothing to opt you out of.

To exercise a right, email privacy@workjig.com or write to us at Laion Development LLC, 8401 Mayland Dr, Ste S, Richmond, VA 23294, USA. We will verify your identity, usually by confirming control of the email address or phone number on file, and respond within 45 days. If we need longer, we will extend once by up to 45 more days and tell you why. You may use an authorized agent; we will ask for proof of authorization. We will not discriminate against you for exercising these rights. If we deny a request, you may appeal by replying to our decision. We will respond to an appeal within 45 days, and if you are still unsatisfied you may contact your state attorney general.

California notice at collection. In the past 12 months we have collected the categories of personal information listed in Section 2 (identifiers; customer records such as name, address and phone number; commercial information such as bookings; internet activity; audio recordings; professional information such as trade and business details; and inferences drawn from these to personalize the assistant's responses), from the sources in Section 2, for the purposes in Section 3, and disclosed them to the service providers in Section 6 for business purposes. We have not sold or shared personal information. Retention periods are in Section 7.